Spektrom

Terms & Conditions

The terms that govern use of our services.

Last updated: January 2026

Agreement to Terms

By accessing or using Spektrom's services—including Blueprint IT consultancy, Spektrom software platform, and Spektrom hardware products—you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

Services

Spektrom provides:

  • Blueprint: IT consultancy and infrastructure services for care providers
  • Spektrom: Software platform for system integration, single sign-on, and care management
  • Hardware: Connected devices and proprietary equipment including the Spektrom Automated Care Bed

Service Agreements

Detailed terms for specific services are set out in individual service agreements, statements of work, or subscription agreements. Those documents, together with these Terms, form the complete agreement between you and Spektrom.

User Responsibilities

When using our services, you agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Use the services only for lawful purposes
  • Comply with all applicable laws and regulations, including CQC requirements
  • Not attempt to access systems or data you are not authorised to access
  • Report any security vulnerabilities or breaches promptly

Intellectual Property

All intellectual property rights in our services, software, and hardware designs remain with Spektrom or our licensors. You are granted a limited, non-exclusive licence to use our services in accordance with these terms and any applicable service agreement.

Data Processing

Where we process personal data on your behalf (for example, resident data in Spektrom), we act as a data processor and you as the data controller. A separate Data Processing Agreement will govern this relationship in accordance with UK GDPR requirements.

Warranties and Limitations

We warrant that our services will be provided with reasonable skill and care. However:

  • Software is provided "as is" without warranty of uninterrupted or error-free operation
  • We do not warrant that our services will meet all your requirements
  • Hardware warranties are set out in the relevant product documentation

Liability

To the maximum extent permitted by law:

  • Our liability is limited to the fees paid for the relevant service in the 12 months preceding the claim
  • We are not liable for indirect, consequential, or special damages
  • Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law

Termination

Either party may terminate services in accordance with the applicable service agreement. Upon termination, you must cease using our services and we will provide reasonable assistance with data export as required by the agreement.

Changes to Terms

We may update these terms from time to time. Material changes will be notified to you in advance. Continued use of our services after changes take effect constitutes acceptance of the new terms.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For questions about these terms, contact us at:

Email: legal@spektrom.co.uk
Address: Spektrom Limited, Cambridge, UK