Spektrom
Support Center

FAQ

Common questions answered.

Frequently Asked Questions

Got questions about how we work, what's included, or how pricing works? Here are the answers to the most common ones.

General

What does Spektrom actually do?

We provide complete technology solutions for care homes. This includes Blueprint (IT consultancy and infrastructure), Spektrom (software platform that connects all your systems), and Hardware (tablets, displays, sensors). You can use one, two, or all three—whatever your care home needs.

Do I need to use all your products?

No. Each product works independently. You might just need WiFi sorted (Blueprint), or you might want the full stack. We'll recommend what makes sense for your situation—not try to sell you things you don't need.

What systems does Spektrom integrate with?

Most major care systems—Person Centred Software, Nourish, Care Control, Log My Care, and many others. Plus nurse call systems, eMAR, rostering tools, and IoT devices. If you have a specific system, ask us—we've probably integrated it before.

Pricing & Support

How much does it cost?

It depends on what you need. We quote projects individually based on scope. Spektrom is a monthly subscription based on number of residents. Multi-site operators get volume discounts. Contact us for a quote tailored to your situation.

What if something goes wrong?

You call us and we fix it. Spektrom subscribers get priority support—critical issues are responded to within hours. We also monitor systems proactively to catch problems before they affect care delivery.

Is my data secure?

Yes. All data is stored in UK data centres with ISO 27001 certification. Everything is encrypted, access is controlled, and we maintain full audit trails. We're fully GDPR compliant and happy to provide documentation for your compliance requirements.

Still have questions?

We're happy to answer anything else. Get in touch and we'll get back to you.

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